Sheraton New York Times Square Hotel

3.7 (2,549 reviews)

811 7th Avenue 53rd Street, New York, NY, 10019, United States   •  Weather:    •   Local Time:     •  Phone: 212-581-1000   •  Hotel Reservations: 866-716-8134


Package Handling Services


Sheraton New York Times Square Hotel - Exterior View

When it comes to shipping personal or business packages to our hotel while traveling, we understand the importance of taking great care and precaution while handling your items*. That’s why the Sheraton New York Times Square Hotel makes it easy and inexpensive to retrieve your packages during your stay. 

Package Handling Policy:

    • All packages are to be delivered to the loading dock and will be stored in the Business Center located on the lower lobby level.
    • Storage Fee: The price on receiving will be based on pounds and will include storage. If the storage exceeds three days, a $25 storage fee (per item/day) will be added.
    • Handling Fees**
      • Inbound Package Handling Fees:
        • 0 to 5 pounds: $7.50
        • 6 to 20 pounds: $15.00
        • 21 to 50 pounds: $20.00
        • 50 to 100 pounds: $30.00
        • Crates: $75.00
      • Outbound Package Handling Fees:
        • $7.50 each box 

Package Room Hours of Operation:

      • Monday – Friday: 6 a.m. – 6 p.m.
      • Saturday ­– Sunday: 8 a.m. – 4 p.m. 

Have additional questions? Visit the Package Room first-hand, conveniently located in the lower lobby of our hotel, or call directly at 212-841-5342. All Fed-Ex, UPS, and Priority Mail envelopes are received by the Business Center, and our Package Room receives all faxes. Please refer to your Meeting & Event Manager for all pricing related to box shipping, receiving and delivering. 

*Any items delivered by bell staff (when Package Room is closed) will be $10.00 per bell cart (not applicable to oversized items).

**The handling fee for inbound and outbound packages is retained by the hotel and is not a tip, gratuity, or service charge for employees.

***Please note: In addition to above charges, a $1.50 service charge per item will be added to your master account. The entire charge per item is distributed to Package Room employees. No other fee or charge is a tip, gratuity, or service charge for any employee. The hotel will not accept or store pallets, as all incoming pallets must be unloaded from the loading dock.